Overview
We've talked to dozens of MSPs about their tech stack and compiled the most common tools they use in 2026.
- Remote Monitoring and Management (RMM): Remotely support client devices
- Professional Services Automation (PSA): Track tickets, time, contracts, and billing
- Documentation: Document client networks, assets, and procedures
- Identity Provider (IdP): Handle authentication for client users
- Mobile Device Management (MDM): Manage mobile devices, such as laptops or phones
- Endpoint Detection and Response (EDR): Early detection and blocking of threats on client devices
- Email Security: Blocking of phishing and malware attempts to client inboxes
- Security Awareness Training (SAT): Train client staff on security best practices
- Backup and Disaster Recovery (BDR): Data backup and recovery
- Password Management: Client and team credential storage
- Identity Lifecycle: Workflows for handling JML (joiner/mover/leaver) for clients
Tool
Best for
Price
Pros
Cons
Remote Monitoring and Management (RMM)
NinjaOneSmall to mid-size
Quote per device
- Clean, fast interface
- Quick to deploy and learn
- Full pricing not published
- Backup and some modules cost extra
ConnectWise RMMMid-size to large
Quote per device
- Coupled to ConnectWise PSA
- Large partner community and marketplace
- Pricing not published
- Several features are paid add-ons
N-able N-centralMid-size to large
Quote per device
- Deep automation and policy control
- Scales to large device counts
- Steep learning curve
- Patching requires the Professional license
Datto RMMSmall to mid-size
Quote per device
- Cloud-native and quick to set up
- Large script library
- Pricing not published
- Multi-year terms expected
Professional Services Automation (PSA)
HaloPSASmall to mid-size
Quote per technician
- All features included
- Highly configurable workflows
- Requires a lot of setup
- Onboarding fee
ConnectWise PSAMid-size to large
Quote per technician
- Mature
- Large ecosystem
- Steep learning curve
- Pricing not published
Autotask PSASmall to mid-size
Quote per technician
- Native Datto and IT Glue integration
- Solid contract and billing tools
- Standalone pricing not published
- Interface feels dated to some users
Documentation
IT GlueAny size
- $29–$44
per technician per month
- 36-month term
- Minimum 5 technicians
- Onboarding fee
- Widely adopted across MSPs
- Strong PSA and RMM integrations
- List pricing requires, 36-month term
- Several add-ons cost extra
HuduSmall to mid-size
- $27
per technician per month
- Billed annually
- No long-term contract
- Published, simple pricing
- No long-term contract
- Fewer native integrations than IT Glue
- Network discovery costs extra
Identity Provider (IdP)
Microsoft Entra IDAny size
- P1 $7
- P2 $10
per user per month
- Billed annually
- Native to Microsoft 365
- P1 included in several Microsoft 365 plans
- Licensing tiers are confusing
- Risk-based features need P2
OktaMid-size to large
- From $6
per user per month
- Billed annually
- Minimum $1,500/year
- Massive integration catalog
- Annual contract minimum
- Fees for add-ons
JumpCloudSmall
- From $9
per user per month
- Billed annually
- Windows, Mac, and Linux in one console
- A la carte pricing
- Costs add up across add-ons
- Top tiers are quote-based
Mobile Device Management (MDM)
Microsoft IntuneAny size
- Plan 1 $8
per user per month
- Included in Microsoft 365 E3, Microsoft 365 E5
- Billed annually
- Often already licensed
- Native Entra ID and Conditional Access integration
- Admin console has a learning curve
- Advanced features are paid add-ons
JamfAny size
Quote per device
- Same-day support for new Apple OS releases
- Deep macOS and iOS management
- Pricing not published
- Apple only
Endpoint Detection and Response (EDR)
HuntressSmall to mid-size
- $7.99
per device per month
- At 100 devices
- SOC included
- Convenient incident reports
- Rate tied to volume
SentinelOneMid-size to large
- $15.00–$19.17
per device per month
- Billed annually
- Enterprise quote-based
- Strong detection and rollback
- One agent across endpoints and cloud workloads
- Higher per-endpoint cost than entry-level EDR
- Console has a learning curve
CrowdStrike FalconAny size
- $5.00–$15.42
per device per month
- Billed annually
- Lightweight single cloud agent
- Strong threat intelligence
- Full EDR only in the Enterprise tier
- Premium modules cost extra
Microsoft Defender for EndpointAny size
- P1 $3
- P2 $5.20
per user per month
- Billed annually
- Included in several Microsoft 365 plans
- Native Intune and Defender XDR integration
- Licensing tiers are confusing
- Server protection is licensed separately
Email Security
Microsoft Defender for Office 365Any size
- Plan 1 $2
- Plan 2 $5
per user per month
- Billed annually
- Covers email, Teams, SharePoint, and OneDrive
- Plan 1 included in Business Premium
- Policy tuning takes effort
- Advanced hunting only in Plan 2
ProofpointSmall to mid-size
Quote per user
- Sold through partners
- Strong spam and phishing filtering
- One contract for several services
- Pricing not published
- Admin interface feels dated
MimecastMid-size to large
Quote per user
- Broad email security and archiving suite
- Reliable continuity during outages
- Pricing not published
- Admin console has a learning curve
Security Awareness Training (SAT)
KnowBe4Any size
- Foundation $2.40
- Advanced $3.75
per user per month
- 3-year term
- 25 to 50 user tier
- Large training content library
- Published per-seat pricing
- 25-user minimum
- Listed prices assume a 3-year term
Huntress Managed SATSmall to mid-size
Quote per learner
- Billed annually
- Minimum 50 learners
- Huntress runs the program and phishing campaigns
- Users sync from the directory daily
- Pricing not published
- Annual commitment
Microsoft Attack Simulation TrainingAny size
Included in Defender for Office 365 Plan 2, Microsoft 365 E5
- No extra vendor for Microsoft 365 clients
- Runs inside the client's tenant
- Needs Plan 2 or E5
- Not included in Business Premium
Backup and Disaster Recovery (BDR)
VeeamAny size
- Microsoft 365 backup from $2.63
per user per month
- Billed annually
- Data Platform quote-based
- Covers almost every workload
- Flexible restore options
- Licensing is complex
- Data Platform pricing not published
Datto BackupSmall to mid-size
Quote per appliance
- Plus cloud retention
- Fast local and cloud recovery
- Automated backup verification
- Pricing not published
- Multi-year contracts are typical
Acronis Cyber Protect CloudSmall to mid-size
Quote per workload or GB
- Backup and security in one agent
- Per-workload or per-GB billing
- Pricing not published
- Many modules to configure
Password Management
1PasswordSmall to mid-size
- Business $8.99
per user per month
- Billed annually
- Teams Starter Pack $24.95/month for 10 users
- Well-polished
- Audited routinely
- Pricier than most alternatives
Keeper SecuritySmall to mid-size
- Business from $2
per user per month
- Billed annually
- KeeperMSP quote-based
- Low per-user cost
- MSPs pay only for licenses in use
- Advanced features are paid add-ons
- Admin console has a learning curve
BitwardenAny size
- Teams $4
- Enterprise $6
per user per month
- Billed annually
- Open source and independently audited
- Low price with a self-host option
- Not as polished as 1Password
- SSO need Enterprise
Identity Lifecycle
KlefAny size
- From $79
per month
- Billed annually
- Unlimited workers
- Easy auditing
- No per-seat or per-connector fees
- Requires HRIS
- Newer than alternatives
Microsoft Entra Lifecycle WorkflowsMid-size to large
- Entra ID Governance $7
per user per month
- Billed annually
- Requires Entra ID P1 or P2
- Native to Entra
- Custom tasks through Logic Apps
- Not included in P1 or P2
- Every in-scope user needs a license
Okta WorkflowsMid-size to large
Included in Okta suites from $6/user/month
- Flow limits by tier
- No code required
- Large connector library
- Low flow limits on lower tiers
- Complex flows take time to build