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Only Owner and Billing manager roles can view and manage billing. Navigate to Settings > Billing in the dashboard. For more information on what each tier includes, how credits work, and what happens during a lapsed subscription, see Subscription Tiers and credits.
The billing settings page

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Change Your Plan or Billing Period

1
Select Change plan.
2
Select either monthly or annual.
3
Select the tier you want, or the same tier on the other billing period.
The change lands once its invoice is paid. If the card is declined, you stay on your current tier and period.
Stripe prorates the difference and invoices you immediately. Your new plan will take effect once the invoice has been paid. Switching billing periods starts a new billing cycle, and an upgrade raises your AI credit allowance.

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Top Up AI Credits

Your subscription tier grants you a certain allotment of AI credit usage per month. If you run out, you may top up your balance. Purchased credits do not expire, and are only consumed after running out of your subscription tier allotment.
1
Select Top up, beside AI credits.
2
Choose a credit pack.
3
Checkout on Stripe.

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See Who Is Spending AI Credits

The AI credits section shows the total number of credits used in the last 30 days, with a breakdown of usage by member.

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Update Your Payment Method

Click Manage payment method. The Stripe customer portal will open, where you can change the card on file.

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Pay or Download an Invoice

In the Invoices table, click the invoice link, the download icon, or the Pay now button on an unpaid invoice. The Stripe invoice will open, where you can download the invoice as a PDF or make a payment.

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Fix a Failed Payment

If a renewal charge fails, a past-due banner will appear on the billing page. Either:
  • Click Update payment method in the banner, and add a working card.
  • In the Invoices table, select Pay now on the invoice.
If your payment does not go through within 21 days of the due date, your subscription lapses and your workspace is locked.

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Cancel Your Subscription

1
Select Cancel subscription.
2
Select a reason for canceling, and optionally add a comment.
We read every comment and try to respond to any questions or concerns.
3
Click Cancel subscription.
Your subscription stays active until the end of the period you have paid for. Select Resume subscription any time before then to resume it.

Subscription Tiers and credits

What each tier includes and how credits work.

Roles and permissions

Who can manage billing.